What we do
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The Snap IT support team at work in the office

law firm IT. completely confidential.

Keeping your firm safe, secure and supported. Client files, case papers and client account data are exactly what attackers want, so we protect them with enterprise-grade security wrapped into one straightforward monthly package, aligned to SRA and Lexcel.

Our approach

confidentiality isn’t optional.

Law firms carry a duty of confidentiality like no other profession. Matter files, wills, conveyancing paperwork, client account details, court bundles — every file is privileged, every breach is reportable, and the SRA, ICO and your PII insurer are all watching. We understand the pressure: Lexcel audits, Cyber Essentials renewals, client due diligence questionnaires, and a profession where a single misdirected email or a successful phishing attempt can trigger a notifiable breach under SRA Principle 7 and the UK GDPR.

What you have now

Case management
M365 mail
Court bundles
Client account data
Conveyancing paperwork
Court deadlines
What you may not have
Cyber Essentials PlusGold
Lexcel-aligned controlsGold
Encrypted emailSilver
MFA enforcedSilver
Phishing testsGold
Document classificationGold
SRA-ready retentionGold
Daily M365 backupSilver
Secure file sharingSilver
Conditional accessSilver
On-call out-of-hoursSilver
Strategic planningGold

With Snap IT

Privileged by design.
Client data stays confidential, court deadlines stay met, SRA and Lexcel questions have clean answers.
What we include

one package packed with everything law firms need.

No quarterly upselling disguised as reviews, no sales people — just fast, personalised support, enhanced security, value and strategy.

Hover to flip

Aligned to your regulatory world

SRA & Lexcel

We speak the language, produce the evidence and keep your compliance team supported at audit time — making it a breeze.

Cyber Essentials Plus

Certified and kept certified — the baseline most clients and conveyancing chains are quietly asking for.

Client DDQs

Client due-diligence questionnaires answered cleanly, with the evidence already on file.

PII insurer-ready

Documentation an insurer or broker will actually be happy with at renewal.

Client confidentiality, properly protected

Encryption everywhere

Matter files, client account data, ID documents and privileged correspondence encrypted at rest and in transit.

Conditional access

Sign-in rules around device, location and risk — so a stolen password isn’t enough.

24/7 monitoring

A managed SOC watching the systems where privilege lives — not just shipping alerts to your inbox.

Staff training

Bite-sized, ongoing training so a lost laptop or a phishing email doesn’t turn into a notifiable breach.

Defending against targeted attacks

Email authentication

DMARC, SPF and DKIM tuned and watched — so impersonators can’t spoof partners.

Phishing simulations

Realistic tests run regularly — conveyancing fraud almost always starts with a click.

Impersonation defence

CEO and partner impersonation flagged inbound — the threats actually aimed at firms.

Business email compromise

Layered controls and incident playbooks so a compromised mailbox is contained, not catastrophic.

Strategy & partnership

Dedicated account manager

A real person who learns the firm, the practice areas and the partners.

Quarterly reviews

Performance, risk and roadmap reviewed with the managing partner.

Court-deadline planning

We don’t do anything risky the day a deadline falls.

Vendor & budget

Predictable monthly cost, vendor-neutral advice, no upsells.

Experience our way

Service the way it should be.

Plenty of IT companies treat support as a numbers game. We don't. Our way means really understanding your business, keeping each technician's client list deliberately small, and bringing everything together in one honest package. The result is fast, personal service from people who actually know you, and that is the difference you feel every day.

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Knowledge of your business

We take time to understand your business and get to know your team, as if we are a part of it.

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Client-to-technician formula

To provide fast, efficient and quality service, we hold a strict client-to-technician ratio of 5:1.

FYI: most competitors run a ratio of 35:1 or higher.

One comprehensive package

Everything your business needs to protect it and keep it safe day to day. No upsells.

A member of the Snap IT team supporting a client
Customer happiness wall

our last 32 ratings.

Every ticket we close ends with a one-tap rating from the person we just helped. No edits, no cherry-picking — one tile per real conversation.

32/32 rated 4 out of 4
Updated 05/06/26.

Avg response
4 mins
SLA target: 30 mins
100%
Avg resolution
13 mins
SLA target: 4 hours
100%
SLA compliance
100%
Last quarter · all tickets
100%
Our doughnut guarantee

Satisfaction, guaranteed. 🍩

Should you not be satisfied with us in the first 2 months, we'll make it up to you.

Terms apply.

  • 💸We'll refund your support fees.
  • 📦We'll help move you to another IT company.
  • 🍩We'll supply your entire team with doughnuts.