IT support in Norwich.
We're a Norwich IT support company — headquartered just outside the city in Poringland. Fully-inclusive on-site and remote IT & cyber security for ambitious Norfolk businesses.
We're a Norwich IT support company — headquartered just outside the city in Poringland. Fully-inclusive on-site and remote IT & cyber security for ambitious Norfolk businesses.
Our HQ at Rosebery Business Park in Poringland is the home of the engineering team. If you’re inside the Norwich ring road and a P1 needs hands on the kit, we’re a 15-minute drive away with engineers on the road quickly.
Everything a Norwich business needs to run, in one inclusive package — helpdesk, Microsoft 365, cyber security and the hardware behind it, all run by named engineers.
Hover to flipNamed engineers, fast response, remote-first with on-site when needed — same people every time.
Laptops, desktops and servers monitored, patched and swapped fast when one dies.
Switches, firewalls and Wi-Fi designed for uptime, monitored and managed end to end.
Hardware sourced, configured and lifecycled — with the bench stock kept in Norwich.
A managed Security Operations Centre watching every endpoint round the clock.
Advanced filtering and MFA enforced across every account that matters.
Realistic simulations and bite-sized training to keep your team sharp.
Get certified and stay certified — included as standard, not a paid extra.
Identity, Exchange, Teams and SharePoint set up properly and kept tidy.
Mail, files, Teams and SharePoint backed up outside Microsoft — with restore testing.
Cloud workloads and device policies designed where it actually fits.
Documented DR plans, tested regularly, with clear restore times.
A real person who learns your business and shows up.
Performance, risk and roadmap reviewed with leadership.
A rolling plan so IT decisions are deliberate, not reactive.
Predictable monthly cost, vendor-neutral advice, no upsells.
Snap IT covers Norwich from Suite GF5, Roxburgh House, Rosebery Business Park, Poringland, Norwich, NR14 7XP. We’re typically a 15 mins drive from Norwich, with engineers in the area for scheduled visits. Surrounding areas we cover include Wymondham, Aylsham, Diss, Cromer, Dereham, North Walsham, Sheringham, Fakenham, Hethersett, Long Stratton, Hingham, Loddon.
We take time to understand your business and get to know your team, as if we are a part of it.
To provide fast, efficient and quality service, we hold a strict client-to-technician ratio of 5:1.
FYI: most competitors run a ratio of 35:1 or higher.
Everything your business needs to protect it and keep it safe day to day. No upsells.
Every ticket we close ends with a one-tap rating from the person we just helped. No edits, no cherry-picking — one tile per real conversation.
32/32 rated 4 out of 4
Updated 05/06/26.
Should you not be satisfied with us in the first 2 months, we'll make it up to you.
Terms apply.