What we do
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The Snap IT support team at work in the office

recruitment IT. completely connected.

CRM uptime. Candidate data secured. Outbound email actually lands. One partner, no finger-pointing.

Our approach

IT that lets you place faster.

Recruitment runs on speed, contacts and inbox health. We keep your CRM up, your candidate data safe, and your outbound deliverability above the spam fold — so consultants spend time placing, not waiting for IT.

What you have now

Bullhorn / Vincere / JobAdder
M365 mail
Outbound campaigns
Candidate database
Phone system
Hybrid working
What you may not have
DMARC monitoringGold
Outbound deliverabilityGold
Candidate data backupSilver
Cloud VoIPSilver
Conditional accessSilver
Phishing testsGold
Mobile-first securitySilver
CRM integrationGold
Call recordingSilver
Branch / remote VPNSilver
SLA-backed connectionSilver
Strategic planningGold

With Snap IT

Placement-grade IT.
CRM up, candidate data safe, inbound calls answered, outbound mail in the inbox.
What we include

what we cover for recruitment agencies.

Four pillars tuned to how agencies actually bill — speed, contacts, and deliverability.

Hover to flip

CRM & tooling

CRM hosting & support

Bullhorn, Vincere, JobAdder, Mercury — managed end to end or alongside your existing vendor.

M365 integration

Calendars, mail, contacts and Teams stitched into the CRM so consultants don’t double-key.

Mobile-first

iOS and Android apps configured so consultants can work from train, cafe, or candidate site.

Reporting & KPIs

Dashboards that managers actually look at, not buried in a CRM admin menu.

Email deliverability

DMARC, SPF, DKIM

Your domain authentication watched and tuned so your real mail lands and impersonators bounce.

Outbound warm-up

New domains warmed properly so candidate mailshots don’t torch your sender score.

Bounce monitoring

Hard-bounce monitoring tied to your CRM so dead addresses get retired automatically.

Inbox placement

Quarterly inbox-placement testing across Gmail, Outlook and the big mailbox providers.

Cyber & data

Candidate data backup

Daily backup of CRM and M365 so a wrong delete or ransomware doesn’t cost you a database.

Conditional access

Sign-in rules tuned for a road-warrior workforce without locking out genuine consultants.

Phishing simulations

Realistic tests aimed at a sales-driven, fast-clicking team — with coaching, not gotchas.

GDPR for candidates

Retention and consent configured properly — including the “forget me” flow.

Phones & connectivity

Cloud VoIP

Desk, browser and mobile softphones — consultants take the call wherever they are.

CRM click-to-dial

Click a candidate, the phone rings, the call logs to the record automatically.

Call recording

Per-consultant recording with retention rules — useful for coaching and dispute defence.

Resilient connection

Fibre with 4G/5G failover so a line drop doesn’t mean a quiet office.

Experience our way

Service the way it should be.

Plenty of IT companies treat support as a numbers game. We don't. Our way means really understanding your business, keeping each technician's client list deliberately small, and bringing everything together in one honest package. The result is fast, personal service from people who actually know you, and that is the difference you feel every day.

🧠

Knowledge of your business

We take time to understand your business and get to know your team, as if we are a part of it.

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Client-to-technician formula

To provide fast, efficient and quality service, we hold a strict client-to-technician ratio of 5:1.

FYI: most competitors run a ratio of 35:1 or higher.

One comprehensive package

Everything your business needs to protect it and keep it safe day to day. No upsells.

A member of the Snap IT team supporting a client
Customer happiness wall

our last 32 ratings.

Every ticket we close ends with a one-tap rating from the person we just helped. No edits, no cherry-picking — one tile per real conversation.

32/32 rated 4 out of 4
Updated 05/06/26.

Avg response
4 mins
SLA target: 30 mins
100%
Avg resolution
13 mins
SLA target: 4 hours
100%
SLA compliance
100%
Last quarter · all tickets
100%
Our doughnut guarantee

Satisfaction, guaranteed. 🍩

Should you not be satisfied with us in the first 2 months, we'll make it up to you.

Terms apply.

  • 💸We'll refund your support fees.
  • 📦We'll help move you to another IT company.
  • 🍩We'll supply your entire team with doughnuts.