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The Snap IT support team at work in the office

accountancy. completely covered.

IT and cyber security built around your practice — tax-season ready, audit-ready, ICAEW-aligned.

Our approach

practice IT, without the surprises.

Accountants run on deadlines and trust. We design IT and cyber to keep both intact — with the right tooling, the right uptime, and zero finger-pointing when something needs fixing.

What you have now

Sage / Xero / QBO
M365 mail & files
Client portals
Document store
Annual backups
Hope at year-end
What you may not have
Cyber Essentials PlusGold
Daily M365 backupSilver
Phishing tests for staffGold
Conditional access & MFASilver
Email impersonation defenceGold
Encrypted file sharingSilver
Audit-ready policiesGold
Tax-season uptime SLAsSilver
Secure client portalsSilver
AML data retentionGold
Practice management hostingSilver
Strategic IT planningGold

With Snap IT

Tax-season proof.
Up when you need it, secure when clients ask, audit-ready when ICAEW comes calling.
What we include

what we cover for accountancy practices.

Four pillars built around how practices actually run — deadlines, data, and the people who trust you with both.

Hover to flip

Practice IT

Sage & Xero

Hosted or local, managed end to end with daily checks and backup — even at month-end and year-end.

M365 for practices

Mail, Teams, SharePoint configured for partner / staff hierarchies and client confidentiality.

Devices that just work

Laptops imaged, encrypted and patched — swapped within hours when one dies, tax season or not.

Client portals

Secure document exchange portals integrated with your practice management.

Cyber security

Cyber Essentials Plus

Certified and kept certified — the baseline most accountants are quietly being asked for now.

Email impersonation

Stops “Hi [partner], please change my bank details” before it lands in your client’s inbox.

MFA & conditional access

Enforced across M365, Sage, Xero and your practice management — not just the obvious ones.

Phishing tests

Realistic simulations every month, with coaching — click rates drop quickly when run properly.

Data & backup

Daily M365 backup

Mail, files, SharePoint and Teams data backed up outside Microsoft, every day, with restore testing.

Practice data backup

On-prem or cloud, daily, with monthly and yearly retention for audit and tax investigation requests.

AML & KYC retention

Retention policies aligned to the 5-year AML record-keeping rule.

Document encryption

Encryption at rest for client records, with key escrow you can actually use.

Strategy

Dedicated account manager

A real person who learns the practice, the partners and the seasonality.

Quarterly reviews

Performance, risk and roadmap reviewed with the managing partner.

Tax-season planning

We plan for January and don’t do anything risky in the run-up.

Budget & vendor

Vendor-neutral advice, predictable monthly cost, no surprises.

Experience our way

Service the way it should be.

Plenty of IT companies treat support as a numbers game. We don't. Our way means really understanding your business, keeping each technician's client list deliberately small, and bringing everything together in one honest package. The result is fast, personal service from people who actually know you, and that is the difference you feel every day.

🧠

Knowledge of your business

We take time to understand your business and get to know your team, as if we are a part of it.

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Client-to-technician formula

To provide fast, efficient and quality service, we hold a strict client-to-technician ratio of 5:1.

FYI: most competitors run a ratio of 35:1 or higher.

One comprehensive package

Everything your business needs to protect it and keep it safe day to day. No upsells.

A member of the Snap IT team supporting a client
Customer happiness wall

our last 32 ratings.

Every ticket we close ends with a one-tap rating from the person we just helped. No edits, no cherry-picking — one tile per real conversation.

32/32 rated 4 out of 4
Updated 05/06/26.

Avg response
4 mins
SLA target: 30 mins
100%
Avg resolution
13 mins
SLA target: 4 hours
100%
SLA compliance
100%
Last quarter · all tickets
100%
Our doughnut guarantee

Satisfaction, guaranteed. 🍩

Should you not be satisfied with us in the first 2 months, we'll make it up to you.

Terms apply.

  • 💸We'll refund your support fees.
  • 📦We'll help move you to another IT company.
  • 🍩We'll supply your entire team with doughnuts.