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How does your IT measure up?

Good IT shouldn’t be a guessing game.

Here’s what genuinely good IT support and security looks like — so you can see exactly where yours stands.

Why people switch to Snap IT

What we include

everything we do, in one place.

Twenty-four services across six pillars — all part of the same flat monthly fee. Hover any card to see what it covers.

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Day-to-day support

Helpdesk & on-site

Real engineers, fast. Remote in minutes, on-site when needed — both included.

Device & server

Laptops, desktops and servers monitored, patched, encrypted — swapped fast when one dies.

Network & Wi-Fi

Switches, firewalls and Wi-Fi designed for uptime, monitored and managed end to end.

Procurement

Hardware sourced, configured and lifecycled. One bill, transparent pricing.

Cyber security

24/7 SOC EDR

A managed SOC watching every endpoint round the clock — response, not just alerts.

Email & MFA

Advanced email filtering and MFA enforced across every account that matters.

Phishing tests & training

Simulated phishing campaigns and bite-sized awareness training to keep your team sharp.

Dark-web & DMARC

Continuous monitoring of breach dumps for your credentials, plus a watched DMARC posture.

Microsoft 365 & cloud

Microsoft 365

Identity, Exchange, Teams and SharePoint set up properly and kept tidy.

Teams & SharePoint

Collaboration, files, channels and permissions structured so they don’t turn into a mess.

Azure & Intune

Cloud workloads on Azure and device policies in Intune — designed where it actually fits.

Identity & Entra

Sign-in policies, conditional access and least-privilege roles across every account.

Backup

M365 backup

Daily backups of mail, files, OneDrive, SharePoint and Teams — outside of Microsoft.

Server & device backup

Image-level backup of servers and key endpoints, with offsite copies and retention you can prove.

Disaster recovery

Documented DR plan tested regularly, with clear RTO/RPO and a known path back to live.

Restore testing

We restore from backups regularly — not just take them. Untested backups don’t count.

Compliance

Cyber Essentials Plus

Get certified and stay certified — controls, evidence and audit support, all included.

Audit documentation

Asset registers, policy library and control evidence, kept current and audit-ready.

GDPR alignment

Data mapping, retention policies and breach-response process tied to your real workflows.

Posture reviews

Quarterly security-posture review with scoring and a clear plan for what to fix next.

Strategy & roadmap

Account manager

A dedicated account manager who knows your business and shows up — not just a ticket queue.

Quarterly reviews

Four hours, four times a year, looking at performance, risk, security and what’s coming.

12-month roadmap

A rolling 12-month plan so IT decisions are deliberate, not reactive.

Budget & vendor planning

Predictable monthly budgeting and vendor-neutral advice on what’s worth spending on.

Experience our way

Service the way it should be.

Plenty of IT companies treat support as a numbers game. We don't. Our way means really understanding your business, keeping each technician's client list deliberately small, and bringing everything together in one honest package. The result is fast, personal service from people who actually know you, and that is the difference you feel every day.

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Knowledge of your business

We take time to understand your business and get to know your team, as if we are a part of it.

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Client-to-technician formula

To provide fast, efficient and quality service, we hold a strict client-to-technician ratio of 5:1.

FYI: most competitors run a ratio of 35:1 or higher.

One comprehensive package

Everything your business needs to protect it and keep it safe day to day. No upsells.

A member of the Snap IT team supporting a client
Customer happiness wall

our last 32 ratings.

Every ticket we close ends with a one-tap rating from the person we just helped. No edits, no cherry-picking — one tile per real conversation.

32/32 rated 4 out of 4
Updated 05/06/26.

Avg response
4 mins
SLA target: 30 mins
100%
Avg resolution
13 mins
SLA target: 4 hours
100%
SLA compliance
100%
Last quarter · all tickets
100%

Want to see what's hiding in your stack?

Book a free 20-minute review and we’ll show you where the gaps are — no obligation, no sales pitch.

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